TERMS AND CONDITIONS OF SALE
Purchases made on the website www.lafabricadebordados.es and www.lafabricadebordados.com (hereinafter LA FABRICA DE BORDADOS) are subject to current regulations and other legislation in this regard. All purchases will be subject to the payment of Value Added Tax (VAT), in accordance with the regulations in force for natural or legal persons resident in Member States of the European Union and for those resident in non-EU countries. All the prices reflected in the information of the products commercialized through the page of LA FABRICA DE BORDADOS must be understood with the Value Added Tax (VAT) included.
Whenever you wish to make a purchase at LA FABRICA DE BORDADOS, it will be necessary for you to provide us with your personal data in order to process your orders. These data will be incorporated into our customer file in accordance with the guidelines expressed in the L.O.P.D. (See LOPD in Legal Information).
The formalization of an order implies the total acceptance of the General Conditions of Sale described in this document.
1.- SHIPPING AND HANDLING
Usually, orders will be shipped within 3 to 5 days after payment confirmation.
Orders that include custom items may be delayed beyond the described time frame.
Spain: All shipments to Spain (including the Balearic Islands, Canary Islands, Ceuta and Melilla) will be made by default by post (Ordinary Letter mode). The shipments made under this modality travel exclusively to the RISK of the BUYER, since the state company Post office does not assume any responsibility on this type of shipments. The buyer expressly exempts LA FABRICA DE BORDADOS from any liability for delays or losses that may occur under this mode of shipment. LA FABRICA DE BORDADOS offers on its website other possibilities of faster and safer delivery, including home delivery by hand.
The Customer will be able to choose his own shipping method at his own expense.
On the website you will find the amount from which the orders will be free of shipping costs.
Others Countries: For the rest of the countries, all purchases will be sent by post in the International Economic Shipping method, with the customer being able to choose another method of delivery at the time of confirmation of purchase. In this case the customer must pay the additional amount for shipping costs that may occur.
2.- RETURNS AND PRODUCT EXCHANGES
Returns: If you wish to return an item, you will have a period of 7 days from receipt of the order. The returned item must be properly packaged and kept. No returns will be accepted if the product has been opened or unsealed.
Changes: The change of product is guaranteed by LA FABRICA DE BORDADOS in case of manufacturing defect of the same until 15 days after receipt of the order. The item to be exchanged must be returned in its original packaging.
- The amount to be returned will be that corresponding to the price of the article and under no circumstances will any other type of expenses be paid.
- The return shipping costs are to be paid by the buyer.
- The shipping costs caused by the exchange of an item will be charged halfway between the buyer and LA FABRICA DE BORDADOS, that is, the buyer will make the return by their own means and carriage paid and LA FABRICA DE BORDADOS will send you the shipment of the new item carriage paid.
- To avoid loss we advise you to use a courier service or to send your return by registered mail.
3.- DELIVERY TIMES
Delivery times by the transport company vary according to the method selected by the buyer. Delays may occur outside LA FABRICA DE BORDADOS as in the case of shipments through the Post Office. In the case of delays attributable to LA FABRICA DE BORDADOS (manufacturing problems or temporary breakage of stock), the buyer will be informed via e-mail or telephone of the status of his order.
For deliveries in the other countries the deadline will depend on the country of destination of the shipment, the buyer will be duly informed via e-mail when sending the order.